What Is Credence Resource Management? Know Your Rights

Credence Resource Management is a collection agency based in Dallas, Texas. The company buys overdue debts from telecommunications, utility, and healthcare companies and pursues consumers for payment.

When you fall behind on bills, your original creditor may sell your account. Selling accounts allows creditors to collect a portion of your debt. They sometimes receive additional money if the collection agency successfully collects from you.

Credence Resource Management purchases debts from various clients, including AT&T, Cox, Dish Network, and some healthcare companies. The company then attempts to collect these debts from consumers like you.

An Overview of Credence Resource Management

Credence Resource Management is a legitimate debt collection agency. The corporate office is located at 4222 Trinity Mills Road, Suite 260, Dallas, TX 75287.

You can pay bills through the company’s website or by calling (855) 880-4791. Another number, (855) 880-4792, is available for complaints and disputes.

The company’s website provides limited information. You’ll find a privacy policy and a list of consumer legal rights. Notably, the company offers a refund policy for mistaken, duplicate, or misdirected payments.

Under the policy, Credence Resource Management initiates refunds 15 days after a transaction. However, you must confirm that you won’t request a stop payment or charge-back from your bank.

You don’t have to pay Credence Resource Management for a debt you don’t owe. Force the collector to validate your debt before taking any action. Our partner Solo can help you fight back against invalid collection attempts.

What Does the BBB Say About Credence Resource Management?

Customer reviews reveal the truth about company operations. Credence Resource Management has an accredited profile with the BBB.

As of April 2023, the company has a rating of “B” due to 800+ complaints filed against it. Customers rate the company an average of 1.06 out of 5 stars.

The BBB has published only about 25% of complaints due to excessive volume. Most complaints come from consumers who found adverse information on their credit reports despite receiving no prior communication.

Other consumers cite a high volume of calls from Credence Resource Management. Many calls come from spoofed numbers they don’t recognize. Some consumers complain that the company refuses to validate debts while reporting them to credit bureaus.

Real Consumer Complaint Example

Here’s an actual complaint from the BBB profile:

“My son had a seizure on December 21, 2022. He was taken to the hospital. The ambulance company sent us straight to a collections company without contacting us. The collection company said we owed $1,192.11. I contacted the ambulance company to run our insurance. After they ran it, Credence Resource Management said that we still owed $700. They said they would let us resolve the debt for $566, which I paid. I called my insurance the next day and they said I wasn’t supposed to pay anything. I called credence and told them to refund me. They said that if they refund me I would still owe the money. I told them to refund me anyway. They said they would refund me in 7-10 days, but they didn’t, so I called again. They said I would get the refund in 21 days. At this point I do not believe them.”

In this example, Credence Resource Management violated the Fair Debt Collection Practices Act (FDCPA). The company collected an invalid debt and failed to verify it. You can defend yourself if Credence Resource Management violates the FDCPA.

You Have Rights Under the FDCPA

If Credence Resource Management is pursuing you for debt, you have protections under the FDCPA. Collection agencies like Credence Resource Management cannot harass you.

Prohibited Collection Tactics

• Threatening to destroy your reputation or property if you don’t repay a debt
• Pretending to be someone they’re not, like a law enforcement officer
• Calling you repeatedly throughout the day
• Contacting you at work if you ask them not to

Collection agencies must provide consumers with a written notice containing specific information. The notice must include the amount owed, the name of the original creditor, and the option for further validation within 30 days.

Example Scenario

Betty receives a notice from Credence Resource Management alleging she owes $300 for an unpaid utility bill. Betty doesn’t recognize the utility company’s name. She asks Credence Resource Management to fully validate the debt.

The company can’t provide any supporting information. It stops contacting Betty and dismisses the debt claim against her.

How to Fight Back Against Credence Resource Management

Before paying Credence Resource Management, ensure you actually owe the debt by requesting full validation. Under FDCPA rules, Credence Resource Management must comply with your request or drop the claim.

You have several options if the company is pursuing you:

• Request debt validation in writing within 30 days of initial contact
• Demand proof that Credence Resource Management owns your debt
• Document all communication attempts and violations
• File a complaint with the Consumer Financial Protection Bureau if they violate your rights

If Credence Resource Management is suing you for an unpaid debt, you need to respond. Ignoring a lawsuit leads to a default judgment against you. Our partner Solo can help you answer the lawsuit and negotiate a settlement.

What to Do If You’re Being Sued

If you receive a court summons from Credence Resource Management, act quickly. You typically have 14 to 30 days to respond, depending on your state.

Your Answer to the lawsuit should include defenses such as:

• The debt is past the statute of limitations
• The amount claimed is incorrect
• Credence Resource Management doesn’t own the debt
• You already paid the debt
• The debt belongs to someone else

Responding to the lawsuit forces Credence Resource Management to prove its case. Many collection agencies cannot provide adequate documentation. They often dismiss lawsuits when consumers fight back.

Settle Your Debt for Less

You may be able to settle your debt with Credence Resource Management for less than you owe. Collection agencies often accept reduced amounts to close accounts quickly.

Before negotiating, gather information about your financial situation. Determine how much you can realistically afford to pay. Collection agencies typically accept 30% to 50% of the original debt.

Get any settlement agreement in writing before making payment. The agreement should state that payment satisfies the debt in full. Never provide bank account information or authorize automatic withdrawals.