Which Bank Issues Macy’s Credit Card? (2024 Guide)

Macy’s credit card uses Department Store National Bank (DSNB). DSNB is a subsidiary of Citibank.

When you open a Macy’s Credit Card or Macy’s American Express® Card, you enter a contract with DSNB. The bank handles all credit transactions and billing. They also report your account to credit bureaus.

Been sued by DSNB for a Macy’s credit card debt? Our partner Solo can help you respond to the lawsuit and defend yourself in court.

How Macy’s Credit Cards Work

Macy’s offers two credit card versions. The Macy’s Credit Card is closed-loop. You can only use it at Macy’s stores and Macys.com.

The Macy’s American Express Card is open-loop. You can use it anywhere American Express is accepted.

Here’s how the application and usage process works:

• Submit your credit card application
• DSNB checks your credit with a hard inquiry
• Approval or denial based on credit score
• Use your card to make purchases
• DSNB pays the merchant and bills you
• You pay DSNB plus interest at the end of your billing cycle

Macy’s requires a credit score of 650 or higher. If you’re instantly approved, you may receive up to $100 off within two days.

The hard inquiry at application affects your credit score. It can stay on your credit report for up to two years.

How DSNB Reports to Credit Bureaus

DSNB reports your account to three major credit bureaus. These include Experian, Equifax, and TransUnion.

The entry appears as Department Store National Bank, not Macy’s. Reports happen at the end of each billing period.

Your payment history directly impacts your credit score. Late payments get reported and damage your credit standing.

Removing Negative DSNB Entries

Found an incorrect DSNB entry on your credit report? You have options based on the situation.

If you never opened a Macy’s card, dispute the entry. Contact both DSNB and the credit bureau reporting it.

Identity theft requires immediate action. Report it at IdentityTheft.gov right away. Submit documentation to support your claim.

Legitimate late payments can’t be removed until they age off. They typically remain for seven years.

What Happens When You Miss Payments

Missing Macy’s credit card payments triggers several consequences. You’ll face late fees immediately.

DSNB may increase your interest rate. Higher rates make your debt grow faster.

You’ll start receiving collection calls and letters. These reminders become more frequent over time.

Your delinquent account gets reported to credit bureaus. Your credit score drops significantly. Lower scores make future credit harder to obtain.

Can DSNB Sue You for Unpaid Debt?

Yes, DSNB can sue you for unpaid Macy’s credit card debt. They typically pursue legal action after several months of non-payment.

You have rights during the collection process. Send a debt validation letter to DSNB. This letter demands proof that you owe the debt.

A validation request stops collection activity temporarily. DSNB must provide documentation before continuing collection efforts.

Need help responding to a DSNB lawsuit? Our partner Solo makes it easy to file your Answer.

How to Respond to a DSNB Lawsuit

Receiving a lawsuit from DSNB is serious. Never ignore court documents. You must respond within the deadline stated in your Summons.

Follow these three steps to protect yourself.

Step 1: Respond to Each Complaint

Your Summons comes with a Complaint document. Read every claim DSNB makes against you.

For each complaint, you must respond. You have three options:

• Deny: You dispute the claim and demand proof
• Admit: You accept the claim as true
• Deny for lack of knowledge: You don’t understand the claim enough to respond

Never admit to claims you’re unsure about. DSNB must prove their case.

Step 2: Assert Your Affirmative Defenses

Affirmative defenses explain why you shouldn’t be held liable. Common defenses include:

• The statute of limitations has expired
• The debt amount is incorrect
• You never had a contract with DSNB
• The debt was already paid
• DSNB lacks proper documentation

The burden of proof lies with DSNB. They must prove every element of their case.

Step 3: File Your Answer with the Court

You need two copies of your Answer document. File one with the court clerk. Send one to DSNB’s attorney.

Include a certificate of service. This proves you sent a copy to the opposing party.

File before your deadline. Missing the deadline results in a default judgment against you.

Settling with DSNB Before Court

You don’t have to go to court. Many debt lawsuits settle before trial.

Contact DSNB or their attorney to negotiate. You may settle for less than the full amount owed.

Get any settlement agreement in writing. Review all terms before signing. Make sure the agreement states they’ll dismiss the lawsuit.

Never ignore a lawsuit hoping it will go away. Responding protects your rights and gives you negotiating power.