How to Deal With Payliance Collections and Settle Your Debt
Payliance Collections is a legitimate debt collector with questionable practices. You can protect yourself by validating the debt first, then negotiating a settlement for less than you owe. Never ignore Payliance if they contact you, especially if they file a lawsuit.
Answer Payliance LawsuitNo one likes getting calls from debt collectors. When Payliance starts calling, you need to know if they’re legitimate. More importantly, you need to know how to protect yourself.
You can resolve debt with Payliance Collections by understanding your rights. Validate the debt first. Then negotiate a settlement for less than you owe.
Respond to Payliance Collections Today
Don't let Payliance win by default. Create your debt validation letter or lawsuit Answer in minutes. Protect your rights and negotiate from a position of strength.
Respond to PaylianceWhat Is Payliance Collections?
Payliance is more than just a debt collection agency. The company offers three main services:
- Payment processing for businesses, including credit card and debit card transactions
- Payment verification to reduce fraud risk
- Debt collection services with automated and human collectors
You don’t pay Payliance to use their services. Other businesses hire them to collect past-due balances.
Founded in 2007, Payliance operates nationwide from their Columbus, Ohio headquarters. You can reach their collections department at 866-945-8964 or email payments@payliance.com.
Who Owns Payliance?
Serent Capital, a large private equity firm, backs Payliance. The company doesn’t have a single identifiable owner.
Is Payliance Collections a Scam?
Payliance is a legitimate debt collector, not a scam. However, their reputation raises concerns.
The company holds BBB accreditation with an A+ rating. But consumer reviews tell a different story. Seven customer reviews average just one out of five stars.
Complaints mention rude customer service representatives and unreturned calls. One reviewer reported a fake check created in their name. When they called Payliance about the fraudulent debt, no one called back.
As of January 2024, BBB complaints highlight two main issues. Payliance fails to verify debts when requested. They also fail to remove paid debts from credit reports.
Payliance uses questionable collection tactics despite being legitimate.
Your Rights When Payliance Contacts You
Payliance wants you to believe you must pay immediately. You have more options than you think.
The Fair Debt Collection Practices Act (FDCPA) protects you. You can demand that any debt collector validate your debt. They must prove you owe the money they claim.
If Payliance can’t prove it, you don’t have to pay it.
How to Request Debt Validation
You can’t just demand proof over the phone. You need to send a formal Debt Validation Letter. Your letter should request:
- The original creditor’s name
- The exact amount you allegedly owe
- A copy of your contract with the original creditor
- The last transaction date on the account
- Proof that Payliance is authorized to collect this debt
- Payliance’s license number to operate in your state
Send this letter as soon as possible. Debt collectors must respond to validation requests within 30 days.
Our partner Solo helps you create and send debt validation letters quickly. You can protect yourself without hiring an attorney.
What Happens After Payliance Validates Your Debt?
Many debt collectors stop contacting you after receiving a validation letter. Validating debt takes time and effort. Most collectors would rather pursue easier targets.
If Payliance does validate your debt, don’t ignore their response. Ignoring validated debt often leads to lawsuits. You want to avoid court at all costs.
Negotiate a Settlement or Payment Plan
You don’t have to pay the full amount immediately. Offer to pay a lower lump sum. Or request a payment plan that fits your budget.
Example: Chester receives a letter claiming he owes $400 to Payliance. He sends a debt validation letter. Payliance validates the debt with proper documentation.
Chester can’t afford $400 at once. He calls Payliance and proposes $100 monthly for four months. The company agrees. Chester’s harassment ends with a manageable payment plan.
Settlement Saves You Money
Debt collectors often accept less than the full balance. They purchased your debt for pennies on the dollar. Any payment they receive is profit.
Offer 25-50% of the balance as a lump sum payment. Many collectors will accept. Get any settlement agreement in writing before you pay.
How to Respond if Payliance Sues You
Payliance may file a lawsuit if you don’t respond to their collection attempts. Never ignore a lawsuit or court summons.
You have 20-30 days to respond with an Answer. Your Answer challenges their claims and presents your defenses. Missing this deadline results in automatic judgment against you.
Our partner Solo helps you draft and file your Answer. You can respond to Payliance’s lawsuit without expensive attorney fees.
Stop Payliance Harassment
The FDCPA limits how debt collectors can contact you. Payliance cannot:
- Call you before 8 a.m. or after 9 p.m.
- Contact you at work if you tell them your employer prohibits it
- Discuss your debt with family, friends, or coworkers
- Use threatening or abusive language
- Call repeatedly to harass you
You can send a cease and desist letter demanding Payliance stop contacting you. They must comply except to notify you about lawsuits.
Document every FDCPA violation. You can sue debt collectors who break these rules. You may recover up to $1,000 plus attorney fees.
Protect Your Credit Report
Payliance Collections appears on your credit report as a collection account. Collections damage your credit score significantly.
Check your credit report for accuracy. Dispute any errors with the credit bureaus. Payliance must verify the debt or remove it.
Once you settle or pay your debt, get written confirmation. Payliance should update your credit report to show “paid” or remove the entry.
If they don’t update your report after 30 days, dispute the entry. Include your payment proof with your dispute.
Take Control of Your Debt Situation
Dealing with Payliance Collections feels overwhelming. You don’t have to face them alone.
Start by validating the debt. Many collection attempts fail this basic test. Negotiate a settlement if the debt is valid. You’ll likely pay far less than the original amount.
Respond immediately if Payliance sues you. Your Answer protects your rights and opens settlement negotiations.
Know your rights under the FDCPA. Document violations and fight back against harassment.