Stop Calls From 855-419-7365: How to End AT&T Collection Harassment

By Talk About Debt Team
Reviewed by Ben Jackson
Last Updated: February 17, 2026
3 min read
The Bottom Line

Calls from 855-419-7365 come from AT&T's collection department for unpaid phone, TV, or internet bills. You have legal rights under the Fair Debt Collection Practices Act that limit how they can contact you. Send a Debt Validation Letter, request email communication, or negotiate a settlement to stop the calls permanently.

Stop Collection Calls

You’ve been getting multiple calls from 855-419-7365. You’re dealing with AT&T’s collection agency.

AT&T Inc. has a dedicated department that collects unpaid debts from consumers. They handle phone, television, and internet service debts.

Stop AT&T Harassment Today

AT&T calling you from 855-419-7365 repeatedly? You have legal rights. Get help responding to collectors and negotiating a settlement before they sue.

End Collection Calls

Here’s their contact information:

  • Physical address: 208 S. Akard St. Dallas, TX 75202
  • Website: www.att.com
  • Phone Number: (800) 288-2020
  • BBB profile: AT&T Better Business Bureau Profile

When you miss a payment deadline, your account goes to collections. The calls from 855-419-7365 start immediately.

You have rights that limit what AT&T can do. Our partner Solo can help you respond effectively and stop these calls.

Your Consumer Rights Against AT&T Collections

The Fair Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB) protect you. The Fair Debt Collection Practices Act sets clear boundaries.

AT&T’s collection agency cannot:

  • Report inaccurate debt on your credit report
  • Call you dozens of times daily for the same debt
  • Mistreat, lie, or harass you during collection attempts
  • Threaten you with lawsuits or document seizure
  • Refuse to provide information about themselves or the debt
  • Ignore your debt validation requests

You can send a Debt Validation Letter to stop most collection calls. The letter requires them to prove the debt is valid.

Most collection agencies lack complete debt documentation. They often give up when challenged.

AT&T Collection Agency Complaints

AT&T’s collection department has terrible ratings across major review platforms. They use aggressive tactics to collect money.

The numbers tell the story:

  • BBB rating: 1.09 stars from nearly 4,000 reviews
  • Trustpilot score: 1.3 stars from nearly 7,000 reviews
  • Consumer Affairs rating: 1.4 stars from more than 7,000 reviews

Here’s a real complaint from the CFPB database:

“Last year, ATT sent me to collections for non returned wifi hardware. I returned the hardware with tracking on JULY 10 2023. I have email screenshots and proof. The collection was removed and now they sent to collections again for the same thing. I spoke with ATT collections tonight and they don’t care that I have proof.”

Has AT&T sued you for a debt? Our partner Solo helps you respond to lawsuits and protect your rights in court.

Five Ways to Stop 855-419-7365 Calls

You can stop AT&T collection calls permanently. Here’s how:

1. Send a Debt Validation Letter

AT&T must stop calling until they respond with proof. Many collection agencies can’t verify the debt properly.

2. Record Your Conversations

Inform them you’re recording the call. Tell them you’ll report any consumer rights violations.

3. Switch to Email Communication

Request all communication via email. Respond only through written channels.

4. Send a Cease and Desist Letter

If calls persist, send this letter immediately. They must stop contacting you by phone.

5. Dispute Inaccurate Debts

Once they verify the debt, dispute it with credit bureaus if it’s wrong. You have the right to accurate credit reporting.

Settle Your AT&T Debt for Less

You can negotiate to pay less than you owe. Request a settlement offer in writing.

Our partner Solo helps you negotiate debt settlements effectively. Once you settle and get written confirmation, AT&T stops calling.

You don’t have to live with constant harassment. Take action today to stop 855-419-7365 calls forever.

Frequently Asked Questions

What is the phone number 855-419-7365?

855-419-7365 is the phone number used by AT&T's collection department. They call consumers who have unpaid debts for AT&T phone, television, or internet services. The calls typically request payment on overdue accounts that have been transferred to collections.

How do I stop AT&T from calling me from 855-419-7365?

Send a Debt Validation Letter requiring AT&T to prove the debt is valid and stop calling until they respond. You can also request email-only communication, send a Cease and Desist Letter, or negotiate a settlement. Recording calls and informing them you'll report violations also discourages harassment.

Can AT&T collections sue me for unpaid bills?

Yes, AT&T can sue you for unpaid debts if collection efforts fail. If you receive a lawsuit summons, you must respond within the deadline specified (typically 21-30 days). Our partner Solo can help you draft a proper Answer to protect your rights in court and potentially settle the debt.

What are my rights against AT&T collection calls?

The Fair Debt Collection Practices Act protects you from harassment, excessive calls, threats, and mistreatment. AT&T cannot call you dozens of times daily, report inaccurate debts, threaten illegal actions, or refuse to verify the debt when you request validation. Violations can be reported to the FTC and CFPB.

Can I negotiate to pay less than I owe to AT&T?

Yes, you can request to settle your AT&T debt for less than the full amount owed. Collection agencies often accept reduced payments to close accounts. Always get settlement agreements in writing before paying, including confirmation that the account will be marked as settled or paid.