What is Global Lending Services? Complaints & How to Respond
Global Lending Services is a subprime auto lender that finances vehicle purchases through thousands of dealerships nationwide. Despite their promises, consumers have filed hundreds of complaints about confusing payment allocations, unprofessional collection practices, and credit report errors. If GLS contacts you about a debt or sues you, you have legal rights and options to respond, validate the debt, or negotiate a settlement.
Answer GLS LawsuitGlobal Lending Services (GLS) is a leading automotive subprime financing company. They operate from Greenville, South Carolina. GLS provides financing solutions for customers purchasing used and new vehicles. They work with over 15,000 auto dealerships throughout the United States.
GLS claims they’ve originated over $10 billion in loans. They boast a 72% approval rate. The company promises state-of-the-art technology and analytics to serve customers.
Global Lending Services Sued You? Respond Before the Deadline
Don't let GLS win a default judgment against you. Our partner Solo helps you prepare and file your Answer quickly, with attorney review included. Most consumers have just 14-30 days to respond.
Respond to GLS NowPhysical Address: 1200 Brookfield Blvd Ste 300, Greenville, SC 29607-6583
Phone Number: (866) 464-0269
Website: GLS – Home
Despite their promises, numerous consumers have raised serious concerns about their services. You need to understand how GLS works and what options you have.
How Global Lending Services Works
GLS partners with automotive dealerships across America to provide loans. They serve customers with various credit histories. Here’s how the process typically works:
- Apply for the loan: You can apply through the GLS online application or through a partner dealership.
- Credit review: GLS checks your credit history and other information to confirm creditworthiness.
- Loan approval: Once approved, they provide complete information on your loan terms and disbursement.
- Loan servicing: After you receive the loan, GLS collects payments and manages your account.
- Customer support: Their support team assists with concerns and questions about your loan.
Unfortunately, many consumers report problems at nearly every stage of this process.
Common Complaints Against Global Lending Services
Multiple platforms record complaints against GLS. The Better Business Bureau (BBB) has reported hundreds of complaints against Global Lending Services. The Consumer Financial Protection Bureau (CFPB) consumer complaint database records even more complaints.
The most common issues include:
- Failing to update accounts with correct payment amounts
- Unprofessional behavior from collection agents
- Inaccurate information appearing on credit reports
- Unexpected and unwarranted additional costs
- Confusing payment allocation between interest and principal
Here’s a real complaint from a consumer on the BBB website:
“I have had my car with Global Lending Services since 5/01/2019. My monthly payment is $415.88. My principal balance is $16,723.40. I have paid $17,293.80 to this date, and they say I still have $10,000 plus to pay. How can I see why? How is this possible? The last time I called, they told me that I had to call and say I wanted to pay on my payoff quote for it to go toward my principal balance. Why else would I be paying for it not to go to my principal balance? They managed to put $6,000 towards it. What about the other $11,000?”
What to Do If You’re in Debt With Global Lending Services
You have options if you’re struggling to pay your debt with GLS. Your best course of action depends on where you are in the collection process.
Send a Debt Validation Letter
A debt validation letter can stop the annoying calls from GLS agents. This document requests GLS to verify the debt belongs to you. They must provide detailed proof in written form. You have the right to request this verification under federal law.
Respond to the Lawsuit
If GLS has sued you, responding is crucial. You typically have 14 to 30 days to file an Answer. Failing to respond means GLS may receive a default judgment against you. A judgment allows them to garnish your wages or freeze your bank account.
Our partner Solo makes it easy to respond to a lawsuit. The service walks you through answering the complaint step by step. An attorney reviews your Answer before filing it with the court.
Negotiate a Settlement
You can settle your debt at any stage of the collection process. Debt settlement works before or after you’ve been sued. Negotiating can help you save money by reaching an agreement with GLS. You typically pay a portion of the total debt owed.
Settling with a collector like Global Lending Services can save you hundreds. You also avoid going to court and potentially having a judgment against you.
Your Rights When Dealing With Global Lending Services
You have important protections under federal law. The Fair Debt Collection Practices Act (FDCPA) limits what debt collectors can do. GLS must follow these rules when attempting to collect debts.
Collectors cannot:
- Call you before 8 a.m. or after 9 p.m.
- Contact you at work if you’ve told them not to
- Harass, threaten, or use profane language with you
- Lie about the amount you owe or their legal authority
- Threaten actions they don’t intend to take
If GLS violates your rights, you can sue them for damages. Document every interaction with their collectors. Keep records of calls, letters, and payment confirmations.
Take Action Today
Don’t ignore debt collection attempts from Global Lending Services. Ignoring the problem only makes it worse. You have options and rights, regardless of your financial situation.
Whether you need to validate the debt, respond to a lawsuit, or negotiate a settlement, our partner Solo can help. They provide tools and attorney support to fight back against aggressive collectors. Take control of your debt situation before GLS takes you to court.